Frequently Asked Questions
About the ArcticPaw Instant Cooling Mat
How does the ArcticPaw Cooling Mat work?
The ArcticPaw Cooling Mat uses pressure-activated cooling gel that absorbs your dog's body heat when they lie on it. It self-recharges automatically after 15–20 minutes of non-use — no water, electricity, or refrigeration needed.
What sizes are available?
The ArcticPaw Cooling Mat is available in multiple sizes to fit dogs of all breeds. Please refer to our product page for the full size guide and weight recommendations.
Is the cooling mat safe for dogs?
Yes! The ArcticPaw Cooling Mat is made with non-toxic, pet-safe materials. The cooling gel is sealed inside the mat and is safe even if chewed, though we recommend supervising your pet during initial use.
How long does the cooling effect last?
The cooling effect typically lasts 3–4 hours of continuous use, depending on your dog's size and the ambient temperature. The mat recharges itself when not in use.
Can I use the mat outdoors?
Yes, the mat can be used both indoors and outdoors — on the floor, in a crate, in the car, or on furniture. For best results, keep it out of direct sunlight for extended periods.
Care & Maintenance
How do I clean the cooling mat?
Simply wipe the mat down with a damp cloth and mild soap. Do not machine wash, submerge in water, or use harsh chemicals. Allow it to air dry completely before use.
Can the mat be folded or rolled for travel?
Yes! The ArcticPaw mat is flexible and can be folded or rolled up for easy storage and travel. It's a great companion for road trips, vet visits, and outdoor adventures.
Orders & Shipping
How long does shipping take?
Please refer to our Shipping Policy page for estimated delivery times and shipping options.
What is your return policy?
We want you and your pup to be completely satisfied. Please visit our Return Policy page for full details on returns and exchanges.
I haven't received my order — what should I do?
If your order hasn't arrived within the expected timeframe, please contact us via our Contact page and we'll be happy to help track it down.
Still Have Questions?
We're here to help! Reach out to us through our Contact page and our team will get back to you as soon as possible.